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Introduction to and transaction at online check-in | In order to make passengers enjoy better-quality and more convenient self-service, Shandong Airlines Co., Ltd (hereinafter referred to as “SDA”) presents online check-in business. Any traveler may conduct check-in on SDA E-ticket website. Before doing online check-in, you are advised to read the following terms of service … |
Introduction to boarding procedures | At the last link at the ground, our employees will guide passengers to board the plane in order, check their boarding passes against the flight and provide them with cordial, careful, sincere and warm-hearted services while greeting each traveler with a friendly smile and “wish you a pleasant journey” by adhering to our motto of “pursuing continued improvement to enhance our competitiveness”. |
Luggage services | Luggage means some necessary articles and other personal belongings that passengers carry for dress, use, comfort and convenience during their travel, including checked luggage and unchecked luggage unless otherwise specified. According to civil aviation regulations, the following items shall not be checked as luggage or included in luggage (including checked luggage and unchecked luggage). |
Introduction to check-in service | If the passenger’s ticket is lost or damaged in whole or in part, or the ticket presented by the passenger fails to include passenger coupon and all unused flight coupons, the passenger shall report the loss to SDA or its authorized sales agent; the selling agent accepting such loss reporting shall timely notify SDA … |
Domestic departure procedures | After you arrive at the airport, please go to the designated check-in counter at the departure hall to handle boarding and luggage check-in and obtain boarding pass with your own valid identity certificate. Check-in procedures will be stopped 30 minutes before the scheduled departure time of the flight. In security inspection, you are expected to present boarding pass and valid identity certificate to security inspection personnel… |
Domestic arrival procedures | After arriving at the destination, you are expected to confirm the flight number and claim the checked luggage at the corresponding luggage carousel. |
International departure procedures | Please go to the counter to fill up a declaration form and conduct customs formalities. You may handle boarding and luggage check-in procedures and obtain boarding pass at the designated check-in counter with your air ticket and your own valid identity certificate. Please take care of your passport, visa and travel documents and do not put them into luggage to be checked … |
International arrival procedures | If you receive a health card issued by the quarantine station on the plane, please fill up necessary items and submit it to the health and quarantine station. Please confirm whether your exit card is correctly filled up, and present it with your passport and visa to border checkpoint for verification. After arriving at the destination, you are expected to confirm the flight number and claim the checked luggage at the corresponding luggage carousel. |
Special passenger services | Unaccompanied children mean children who are aged 5-12 on the date of flight and who take a plane unaccompanied by adult(s). SDA will not accept an unaccompanied child passenger aged below 5. Any passenger applying for child-care service shall make such application in advance while purchasing tickets and booking seats at SDA’s ticket counters or its ticket agency. |
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